Privacy Policy for DIA Team Bathrooms

Last updated: October 15, 2026

DIA Team Bathrooms (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect any personal information you provide to us when you visit our website (https://diateambathrooms.co.uk/) or use our bathroom renovation and installation services.

For the purpose of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is DIA Team Bathrooms (operating across Central London, South London, and Surrey; Contact Email: info@diateambathrooms.co.uk, Phone: 07471268463).

1. Information We Collect From You

We may collect and process the following data about you:

Identity and Contact Data: Your name, address, email address, and telephone number when you fill out contact forms, request a free quote, or communicate with us directly via phone, email, or live chat.
Project and Property Details: Information regarding your property address, renovation requirements, design preferences, and notes taken during consultations to deliver our bathroom fitting and remodeling services.
Technical and Usage Data: Details of your visits to our website, including internet protocol (IP) address, browser type and version, time zone setting, operating system, and platform through the use of cookies and analytics.

2. How We Use Your Information

We use information held about you in the following ways:

To respond to your inquiries, provide quotations, and carry out our obligations arising from any contracts entered into between you and us (e.g., bathroom design, installation, tiling, and wet room fitting).
To notify you about changes to our services or terms.
To ensure that content from our website is presented in the most effective manner for you and your device.
To administer our site and for internal operations, including troubleshooting, data analysis, testing, and website improvement.

3. Lawful Basis for Processing

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data under the following circumstances:

Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., booking and executing a bathroom renovation).
Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., responding to general customer queries or marketing our services).
Legal Obligation: Where we need to comply with a legal obligation (e.g., tax and accounting records).

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with selected third parties only where necessary to deliver our services, including:

Subcontractors, tradespeople, and reliable partners involved directly in completing your bathroom installation project.
Professional service providers (such as accountants, legal advisors, or IT/website hosting providers) who assist us in operating our business.
Regulators and law enforcement agencies when required by law.

5. Where We Store Your Data

All information you provide to us is stored on secure servers. Any payment transactions or sensitive personal documentation will be handled with appropriate technical and organizational security measures to prevent unauthorized access or loss.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For customer records relating to completed installations, we typically retain information for up to 6 years to cover warranty and tax compliance obligations.

7. Your Rights

Under the UK GDPR, you have rights including:

Your right of access: You have the right to ask us for copies of your personal information.
Your right to rectification: You have the right to ask us to rectify information you think is inaccurate or incomplete.
Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing: You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing: You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability: You have the right to ask that we transfer the information you gave us from one organization to another, or give it to you.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

8. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

9. Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes.

10. Contact Us

Questions, comments, and requests regarding this privacy policy are welcomed and should be addressed to:

Company Name: DIA Team Bathrooms
Address: Waddon, CR0 4UP, London
Email: info@diateambathrooms.co.uk
Phone: 07471268463